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UK Broadband Retailer League
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| 1 |
BT |
PlusNet, Madasafish, Waitrose ISP |
4,400,000 |
| 2 |
Virgin Media |
NTL, Telewest, Virgin.net |
3,701,200 |
| 3 |
Carphone Warehouse |
Talk Talk, AOL, Opal |
2,713,000 |
| 4 |
Tiscali |
Pipex, Freedom2Surf, Toucan |
1,875,000 |
| 5 |
Sky |
Easynet, UKOnline |
1,428,000 |
| 6 |
Orange |
|
1,107,000 |
| 7 |
Kingston Communications |
Eclipse Internet, Karoo |
140,000 |
| 8 |
O2 |
BE |
131,420 |
| 9 |
Thus |
Demon |
126,000 |
About
The aim of this table is to use publicly available information to produce a league table of broadband providers in the UK ranked according to number of retail customers. Data is taken from publicly available published financial reports and press releases and therefore accuracy can not be guaranteed. We welcome broadband providers to contact us if they would like to provide more up to date figures or any other information.In the blog on the you can find links to all our sources.
Notice to journalists/editors
If you intend to reproduce this table please add a note stating: Source: www.special.co.uk
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| BT Retail reaches 4.4million broadband connections - 29 May 2008BT continue their growth in broadband customers by reaching 4.4million on 31 March 2008.
This does not include BT Wholesale and Openreach customers. read more ... |
| Tiscali figures adjusted - 29 May 2008Back in April 2008 we reported "Tiscali breaks 2 million mark."
We based this on the following:
Previously Tiscali had 1,480,000 and Pipex had 570,000 broadband customers (total 2,050,000).
This seemed like a fair assumption at the time.
However, Tiscali are now announcing that they have 1,875,000 ADSL users in the UK as of 31 March 2008. We have therefore adjusted the league table accordingly.
This still currently leaved Tiscali as fourth, but Orange and Sky are hot on their heals.
With Tiscali up for sale the shape of the league table could change substantially. read more ... |
| Orange broadband decline? - 29 May 2008Back in April 2008 we reported "Orange's owners France Telecom have announced that broadband numbers have grown from 1,063,000 to 1,139,000. They remain in fifth place in the league table."
Surprisingly, Orange are now announcing:
"The number of ADSL subscribers was 1.107 million at 31 March 2008, up 1.1% compared with 31 March 2007."
We will be adjusting the league table accordingly. This will still leave Orange in fifth place but this lack of growth (and possible decline) could give Sky a good opportunity to overtake. read more ... |
| New addition to the league table - O2 - 29 May 2008O2 are the newest addition to the league table, and increase the number of companies who are also involved in mobile phones (Orange, Carphone Warehouse, Virgin).
O2 have 131,420 broadband customers as of 31 March 2008 - this puts them in 8th place between Kingston and Thus. read more ... |
| Virgin Media reaches 3.7 million broadand residential customers. - 29 May 2008Virgin Media now has 3,701,200 residential customers as of 31 December 2007. A significant 287,300 of these are "off-net" which means they are receiving their broadband from Virgin but through the standard telephone network. The rest receive their broadband through Virgin's cable network.
No figures are avialable for business broadband customers. read more ... |
| Carphone Warehouse announces 2.7 million broadband customers - 29 May 2008Carphone warehouse have announced that they now have 2,713,000 broadband customers as of 31 March 2008. read more ... |
| Sky overtakes Orange to become 5th! - 29 May 2008Sky have announced their broadband figures are now up to 1,428,000.
This, combined with a recent lack of growth from Orange, means that Sky are now fifth.
They achieved growth of 229,000 within a quarter. If they maintain this level of growth they could be looking to overtake Tiscali in about 6-9 months.
If Sky were to purchase Tiscali they would become the third biggest broadband provider and start to pose a serious threat to Virgin Media. This would be an interesting match as Tiscali also have expertise in providing TV over broadband.
read more ... |
| Carphone Warehouse to acquire Time Warner’s AOL Internet access business in the UK for £370 million - 15 April 2008 |
| BT Retail now has 3 million broadband customers - 15 April 2008 |
| Kingston Communications: broadband connections at 140,851 as at 30 September 2006 - 15 April 2008 |
| Orange UK 1,029,000 broadband customers as of 26 October 2006 - 15 April 2008 |
| NTL 3,223,200 broadband customers as of 8 November 2006 - 15 April 2008
26/01/2007 14:57:00
Press Release date: 08 November 2006 ref: 61
NTL REPORTS THIRD QUARTER 2006 RESULTS AND ANNOUNCES REBRAND TO VIRGIN MEDIA
Made up of 2,980,400 on-net and 242,800 off-net customers.
On-net = 2,980,400 (Includes NTL and Telwest cable broadband users.)
Off-net = 242,800 (mostly ADSL users under virgin.net brand)
'We plan to use Virgin.net as the incubator for the development of a more aggressive off-net proposition. Building on the success of Virgin.net, we will be making a modest investment in our platform and product capability to deliver an off-net quad-play to complement our current cable business. This will leverage off our new national Virgin Media brand and marketing activities.' |
| Pipex: Agreement to acquire Toucan - 15 April 200807/09/2006 10:38:00
Agreement to acquire Toucan for £24m
'Following the acquisition of Toucan and Bulldog, Pipex now has a broadband and voice customer base of 1.14m of which over 570,000 take broadband.'
http://www.pipexgroup.com/pg.asp?p=1227 |
| Brightview is new entrant to table with 50,500 broadband subscribers at December 2006 - 15 April 2008
'Brightview’s key product is the provision of broadband access, through its owned and operated brands ‘Madasafish’ and ‘Global Internet’, together with the operation of Waitrose as a vISP. Brightview has sought to position itself at the ‘high end’ of the marketplace, as the provider of top quality Internet and ’phone services and such packages are described transparently to consumers. Brightview also enjoys a reputation for excellent service, as evidenced by its many prestigious awards.'
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| Sky chasing Pipex in Broadband League - 15 April 2008
Sky remain is sixth place despite strong gains in broadband customers. Sky now have 553,000 broadband customers - a huge leap from the 259,000 previously reported.
James Murdoch, Chief Executive said: 'In just eight months, Sky Broadband has passed the milestone of 500,000 customers who are enjoying fast speeds, wireless access and significant savings. Our network now reaches over 60% of U.K. homes and we are on track for our goal of more than 700,000 broadband customers by the end of June.'
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| BT Retail made an offer for the purchase of PlusNet - 15 April 200826/01/2007 14:05:00
'Towards the end of 2006, BT Retail made an offer for the purchase of PlusNet. Our board felt that accepting this offer would be a great boost for the long-term future of PlusNet and customers. BT has stated that it wishes to support us in further developing our customer focused business which stays true to the goals and aims PlusNet has always held; to be the obvious choice for any customer who demands a high-quality, value for money, reliable, innovative and transparent ISP.'
http://www.plus.net/features/news/plans2007.shtml
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| PlusNet 198,000 broadband customers according to results 30/06/2006 - 15 April 2008 |
| Sky: 109,000 broadband connections as at 3 November 2006 - 15 April 2008 |
| Thus results 31/03/2006 - 15 April 2008 |
| Tiscali press release 9/11/2006 - 15 April 2008 |
| Carphone Warehouse 2.2m residential broadband customers - 15 April 2008 |
| Sky: "good start with 259,000 broadband customers by 28 January 2007" - 15 April 2008 |
| Orange UK 1,063,000 broadband customers as of end of 2006 - 15 April 2008 |
| BT closes gap on NTL as broadband customers reach 3,219,000 - 15 April 2008
08/02/2007 12:40:00
BT have today released figures showing they now have over 3.2million broadband customers. This is the retail figure, not including customers who purchase broadband through the BT network but sold by another company.
This means that NTL maintain their position at the top of the Broadband League having announced 3,223,200 broadband customers (including Telewest and Virgin.net) in November 2006 compared to BT's current 3,219,000 broadband customer base.
Sources:
Third quarter and nine months results to December 31, 2006
'Broadband revenue grew by 24 per cent to £233 million with BT Retail connections exceeding 3.2 million by the end of the quarter, an increase in connections of 239,000 in the quarter. BT Retail’s share of broadband net additions (DSL and LLU) in the fiercely competitive marketplace was 34 per cent in the quarter, the highest for over two years. Our share of the installed base was 32 per cent as at December 31, 2006.'
http://www.btplc.com/News/Articles/Showarticle.cfm?ArticleID=69b9100f-b434-4130-b710-42f51fa535ed
KPIs
Business Broadband Customers 675,000
Residential Broadband Customers 2,544,000
Total Broadband (Incl. Major Corporates) 3,219,000
http://www.btplc.com/Sharesandperformance/Quarterlyresults/Financialpresentations/q307KPIs.pdf |
| Virgin Media continues to top table at 3,319,300 - 15 April 200828/02/2007 11:52:00
Virgin Media now has opened up a further lead over BT at the top of the table with an announcement that it has 3,319,300 broadband customers.
In its first quarterly results since chaging its name from NTL/Telewest, Virgin's figures break down as 3,058,500 broadband cable customers (refered to as On-net) and 260,800 broadband ADSL customers (Off-net).
Cable customers will be able to receive 20Mb broadband connections from June, double the current top speed, according to the report and a residential trial of 50Mb broadband is currently taking place.
The Off-net customers use virgin.net which offers broadband and telephony services using BT Group’s wholesale products rather than using the cable network. This area is expected to represent a significan part of Virgin Media's growth: 'We are close to securing a wholesale local loop unbundling provider, which will enable us to launch new quad-play product propositions outside of our cable network with only modest capital investment.'
VIRGIN MEDIA REPORTS FOURTH QUARTER 2006 RESULTS
http://library.corporate-ir.net/library/13/135/135485/items/233391/FINALVM_Q406_PressRelease.pdf |
| Virgin strengthens lead in Broadband League - 15 April 2008
Top of the table Virgin Media today strenthened their lead by announcing they now have 3,416,900 broadband customers - up from 3,319,300. This is comprised of 3,146,000 customers on their cable network (refered to as On-net) , and 270,500 ADSL customers (Off-net).
'As an end-to-end network owner, cable has inbuilt advantages in the quality of broadband service that we offer. Customers can receive consistent speeds no matter where they live on our network and we have begun the phased roll-out of an increase in our top tier speed to 20Mb. We are also currently conducting a residential trial of a 50Mb broadband service.'
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| BT announcement due on Thursday - 15 April 200814/05/2007 10:58:00
Thursday 17 May 2007 will see BT's latest quarterly announcement. Broadband figures are expected within this release and will include PlusNet customers. Our latest figures for PlusNet show they had 198,000 customers in June 2006 - almost a year ago.
Will the merged figures put BT ahead of Virgin Media? Find out this Thursday.
This website has been improved to include a list of future reports and a better layout. We are removing PlusNet from our league table today in readiness for the new BT announcement.
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| Orange remains fifth - 15 April 2008 |
| Tiscali remains fourth - 15 April 200814/05/2007 12:59:00
Tiscali's broadband numbers have increased to 1.48 million in the UK, of which 437,000 are connected through Tiscali's own unbundled network. Since purchasing Homechoice, TV services are a key potential area for growth:
'A further boost to growth is also expected from the launch of the IPTV offer, started on March 1st and expected to cover the whole Tiscali ULL network within 2008. The Tiscali television offer is proposed as a supplement to the access and voice broadband offers, allowing customers to choose premium content in addition to the basic package.'
Tiscali remain fourth in the Broadband League.
Tiscali Q1 2007 Results
http://investors.tiscali.com/tiscali/uploads/press/Tiscali_1Q2007_UK_final.pdf |
| BT take top slot from Virgin - 15 April 2008 |
| Can Carphone Warehouse catch Virgin? - 15 April 200806/06/2007 14:47:41
Carphone Warehouse have announced their broadband numbers have grown from 2.2 million to 2.27 million. This leaves them in third place with a clear lead over Tiscali but also still a long way behind Virgin Media who are in second place.
Carphone Warehouse's figures include the AOL's internet customer base in the UK, which Carphone Warehouse acquired during the last year and have retained as a seperate brand.
Following the resolution of initial unbundling problems, over 700,000 customers are now on Carphone Warehouse's own unbundled network.
Carphone Warehouse Group PLC
05 June 2007
http://www.cpwplc.com/phoenix.zhtml?c=123964&p=irol-rnsArticle&ID=1011084&highlight=
Note - this is an amended entry. We previously published the incorrect figure of 2.72 million instead of 2.27million. This mistake did not affect any league positions. Amended 26/07/07 |
| Sky Soar Continues - 15 April 200813/07/2007 14:21:51
Sky has moved up one place to sixth byannouncing an increase of 259,000 broadband custoemrs, taking its total to 716,000.
This puts Sky above Pipex and closes the gap with Orange who are in fifth place.
In total the satellite television company has over 8.5million customers and is carrying out a fast local loop unbundling (LLU) programme as a platform for its broadband provision: '1,150 exchanges are now unbundled, 70% coverage of UK households achieved six months ahead of plan.'
Trading Update for the three months to 30 June 2007
http://media.corporate-ir.net/media_files/irol/10/104016/11_07_07.pdf |
| BT to buy Brightview - 15 April 2008 |
| BT Steams Ahead - 15 April 200826/07/2007 08:46:59
BT maintain their lead over rivals Virgin Media with broadband customers at end of July 2007 reaching 3,835,000. This is an increase of 175,000 in three months.
This does not include the customers of Brightview (approximately 62,000) who are being acquired by BT.
Source: This information was supplied directly to www.special.co.uk from BT's press office. |
| Carphone Warehouse Remains Third - 15 April 200826/07/2007 14:46:09
Carphone Warehouse remain in thid place having grown their broadband numbers to 2,397,000 up from 2,270,000. Approximately 40%, or 966,000 customers, are on unbundled lines.
Carphone Warehouse's figures include the AOL's internet customer base in the UK, which Carphone Warehouse acquired during the last year and have retained as a seperate brand.
Carphone Warehouse - 1st Quarter Results
26/07/2007
http://www.cpwplc.com/phoenix.zhtml?c=123964&p=irol-newsArticle_Print&ID=1031165&highlight=
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| Virgin Remains Second - 15 April 200813/08/2007 11:13:12
Virgin claims to be 'still the UK's largest residential broadband provider' following the release of figures showing they have 3.5 million residential broadband customers, up from 3,416,900.
However, this still leaves them second in this league, because BT have 3,835,000 business and residential broadband customers combined.
'Virgin Media now has 3.2 million cable broadband subscribers, which, together with 0.3 million off-net broadband subscribers, makes us the largest residential broadband provider in the UK.'
Virgin Media Reports Second Quarter 2007 Results
http://pressoffice.virginmedia.com/phoenix.zhtml?c=205406&p=irol-newsArticle&ID=1038015&highlight= |
| Virgin makes small gains - 15 April 200807/11/2007 10:25:28
Virgin Media today announced a growth in broadband numbers to 3,590,000. This is only 90,000 higher than the figure shown on the league table previously and makes no great leap towards catching BT who remain first.
Virgin's broadband figure comprises 3,307,700 on the cable network (on-net) and 282,300 broadband users using Virgin's ADSL services through the BT phone network (off-net).
Carphone Warehouse remain a distant third.
Third Quarter 2007 Results
http://media.corporate-ir.net/media_files/irol/13/135485/quarterly/Q3_07_PressRelease.pdf |
| Tiscali breaks 2 million mark - 15 April 200815/11/2007 11:45:12
Tiscali has announced that, following its purchase of Pipex's broadband business, it now supplies over 2 million broadband lines. This means that Tiscali remains in fourth position in the league table, behind Carphone Waerhouse but ahead of Orange. We are now removing Pipex from the league table as their numbers are now merged with Tiscali's.
Previously Tiscali had 1,480,000 and Pipex had 570,000 broadband customers (total 2,050,000) which would suggest that Tiscali has not gained many new users organically but has instead been focusing on integrating its acquisions.
When Tisali previously purchased Video Networks it gained the Homechoice brand which was known in London and the South East for supplying IPTV services in these regions. Tiscali has now integrated the Homechoice brand in to its own operations and offers a national IPTV service. Tiscali now has 36,000 IPTV customers.
Tiscali has it's LLU kit in about 800 telephone exchanges in the UK. Outside of the UK, Tiscali also has a strong presence in Italy but has disposed of many of its operations in other European countries.
the question now is whether Tiscali will gain more broadband customers organically, purchase another provider or focus on selling IPTV and other services to its existing customer base and cut costs by migrating more to its LLU network.
Tiscali 9M07 results
http://investors.tiscali.com/tiscali/uploads/press/pressrelease3Q07_ENG.pdf |
| BT breaks 4 million mark - 15 April 200815/11/2007 12:02:19
BT has announced: 'BT Retail has strengthened its position as the UK’s number one retail broadband provider and its total broadband customer base was 4,074,000 at September 30, 2007.'
This puts further distance between BT and Virgin in this league table, although Virgin's figures do not include its business customers unlike BT.
Earlier this year BT purchased Brightview PLC who operated ISPs Madasafish, Global Internet and Waitrose ISP. As these BT figures appear to include Brightview's custoemrs, Brightview have now been removed from the league table. Brightview had 62,000 broadband customers and was bottom of this league table. The Global Internet brand has now dissappeared, becoming part of Madasafish. The Waitrose ISP appears to still be in operation and, accoding to its website is 'one of the only internet providers in the UK to donate all our profits to charity.
Second quarter and half year results to September 30, 2007
http://www.btplc.com/News/Articles/Showarticle.cfm?ArticleID=790b87ac-792a-4abc-ab24-9a7bef5620b7
Waitrose ISP
http://www.waitrose.com/internetaccessfromwaitrose/index.aspx |
| Sky Approaching Million - 15 April 200824/12/2007 14:19:01
The latest financial statement from satellite broadcaster Sky claims it is the UK's fastest growing broadband provider. Customer numbers increased to 939,000.
89% of threse customers are within the company's unbundled network.
UKOnline has a further 30,000 customers bringing the total to 969,000.
With customers sign ups now exceeding one million, the customer numbers in the next announcement may be fast approaching Orange.
Interim Management Statement and Results for the three months ended 30 September 2007
http://media.corporate-ir.net/media_files/irol/10/104016/ResultsRelease011107.pdf |
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